Our "Purple Shirts"
At Our Company, People Come First. Always.
A special ingredient of our best-in-class service is our Purple Shirt technician team. The Purple Shirt is a unique and powerful part of our Tradition of Caring and corporate culture. More than a uniform, the Purple Shirt signifies highly trained service technicians with industry expertise and unwavering commitment to a truly exceptional service model.
Our customers understand the power of the Purple Shirt through their daily interactions with our service technicians. Our Purple Shirt Technicians are celebrated for always going the extra mile and delivering an excellent customer experience every time – which redefines the way healthcare is supported. They combine a commanding knowledge of our products with how a product should be integrated effectively and how to customize a solution for changing needs and maximum clinical impact. Whether over the phone or in person, our Purple Shirt Technicians inspire confidence in our customers, who know they can rely on Joerns Healthcare to deal with their asset management needs. This allows them to concentrate on what they do best – deliver uncompromised care.
But a promise to provide top-quality service means nothing if you don’t have the infrastructure to back it up. At Joerns Healthcare, our team of 700+ Purple Shirt Associates are supported by a growing network of over 130 service locations across the United States. Logistically, this allows us to provide guaranteed on-time service and product deliveries anywhere in the country.